Operating Model Review
Product Development activity is set to increase. In this cycle competition will be fiercer, speed to market critical, quality paramount, all combined with regulatory controls and budget constraints that create an environment in which there is no room for error.
ISC had been a long-term partner to a global asset manager when to review the operating model for their Real Estate Multi Manager funds. The drive for this programme was to support and integrate an expansion of the real estate business through external business acquisition and internal growth to gain market share.
The scope of the project was to conduct a detailed operating model review, which would identify gaps, “pinch points” and a schedule of recommendations to support the client's aims. The concluding part of the project focused on implementing a range of recommendations encompassing technology and organisational changes.
Our Role & Value
ISC role in the successful delivery of this project was to help the Client define and manage the transition to an enhanced operating model.
With any operating model review and implementation, the adaptation and evolution of the roles and responsibilities of people and their 'buy-in' are the keys to a successful project. In this case, ISC added value by working collaboratively with the senior stakeholders and business teams to facilitate the organisational change required.
The brief given to ISC at the beginning of the project was complex and made more challenging given the tight deadlines and commercial sensitivity of the project. As a result of the review and implementation, the client acquired two real estate fund of funds; moreover the updated operating model enabled both new business lines to be integrated into investment operations without interruption or inconvenience to normal BAU activities. This ensured the impact to the cost and resource base of the client was kept within the project’s parameters.
“Having worked at ISC since 2007, we have seen two recessions, changes in working practices & the investment management sector along with a regulatory push that has transformed not only our clients but ISC. What has been constant is the dedication of the people at ISC and their commitment to partner with our clients for the long run.”
Investment Solutions Consultants
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Four key outcomes that firms need to assess under the Consumer Duty:
– Products & services
– Price & value
– Consumer understanding
– Consumer support
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